Privacy policy

Last updated: October 2025

At ZIEMEX, we take the protection of your personal data very seriously.

This policy aims to provide you with clear and transparent information on how we process data in relation to the use of our website www.ziemex.com.

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1.Controller

The controller for data collected through this website is:

ZIEMEX S.A.S.

Route de Sarrebourg – CS 60102

67269 SARRE-UNION Cedex – France

Email address: sales@ziemex.com

Phone number: +33 (0)3 88 00 39 40

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2. Data collected

We only collect data that is strictly necessary in relation to the purpose for which it is being processed.

These data may include:

• Your first name and surname,
• Your professional contact details (email address, phone number, company, position),
• Information from your message or request,
• Information linked to your browsing of the website (IP address, pages visited, duration of visit, etc.), collected via analytics cookies.

We do not collect any sensitive data as listed by the GDPR.

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3. Purposes of processing

The data is collected in order to:

• Respond to your request for contact or quotation,
• Send you technical or sales information, with your consent,
• Manage registrations for our mailing lists or webinars,
• Enable document downloads (brochures, white papers, product data sheets),
• Improve website navigation and performance through analytics tools.

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4. Legal basis for processing

This processing relies on:

• Your explicit consent (form, GDPR box to tick)
• The performance of a contract or pre-contractual measures (request for quotation),
• The legitimate interest of ZIEMEX to ensure that the site is well managed and communication is secure.

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5. Retention period

Your data are retained for a period that is proportional to the purposes of processing:

• Data from contact forms: 3 years after last contact,
• Data from commercial prospecting: 3 years from last communication,
• Navigation data (analytics cookies): a maximum of 13 months.

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6.Data recipients

The data are exclusively intended for ZIEMEX S.A.S. and, if necessary, our technical suppliers (hosting, maintenance, statistical analysis) who are bound by an obligation of confidentiality.

No data is sold or sent to third parties for commercial purposes.

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7. Security and hosting

The site is hosted by Kinsta Inc., whose servers are located in the European Union. At ZIEMEX, we implement all appropriate technical and organisational measures to guarantee the confidentiality, integrity and security of your data.

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8. Your rights

In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, you have the following rights:

• Right to access and rectification,
• Right to deletion (“right to be forgotten”),
• Right to limit processing,
• Right to opposition,
• Right to data portability,
• Right to withdraw your consent at any time.

To exercise your rights, please write to the following address, or email:

ZIEMEX S.A.S – Délégué à la protection des données (DPO) – Route de Sarrebourg – CS 60102 – 67269 Sarre-Union Cedex

A response will be sent within a month.

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9. Cookies

The site uses cookies designed to:

• Ensure correct operation (technical cookies),
• Analyse traffic (Google Analytics, Matomo or equivalent),
• Improve the user experience (customised content, visitor statistics).

You can set your preferences at any time using the consent banner, or your browser settings.

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10. Contact and complaints

If you have questions regarding this confidentiality policy, you can contact us through the contact page

After you have contacted us, if you believe your rights have not been respected, you may send a complaint to the CNIL (French Data Protection Authority): www.cnil.fr.